Return and Refund policy

Our return policy is valid for 30 days. You have 30 days to return your product(s) after you've received it. Once 30 days have passed, we unfortunately cannot accept your return(s) anymore. You are responsible for the return label and the costs.

To be eligible for a return, your item must be unused and in the same condition as you received it. The product must also still be in its original packaging.

There are certain situations where refunds can be refused.

• Any item that is not in its original condition or has been damaged by your fault.
• Any item returned more than 30 days after you've received it.

Refunds
Once we have received and approved the return, your refund will be processed and a refund will be automatically issued to your payment method within 14 days, using the same payment method you placed the order with.

Late or missing refunds
If you have not yet received a refund, check first with your bank account.
Then contact your payment provider/company, it may take some time for your refund to be officially transferred.
If you have done all this and have not yet received your refund, please contact us.

Exchanges
Unfortunately, we don't accept the exchange of your items. You can however always return your items within 30 days and place a new order.

Cancellation
Once an order has been placed, it is not possible to cancel. Please review your order carefully before completing your purchase.

Customer Remorse Returns: 
If you wish to return an item due to a change of mind or because of an ordering mistake, please note that you will be responsible for the actual costs of returning the product. We encourage you to review your order carefully before finalizing to ensure satisfaction with your selections.

Damaged Or Faulty Items:

If you receive an item that is defective or not what you ordered, we apologize for the inconvenience. In such cases, we will take full responsibility and replace the product for free. Please contact us to organize the replacement.

Restocking Fee:
We do not charge any restocking fees for returns. This means that when you decide to return an item, you won’t have to worry about incurring additional costs for restocking. Our no-restocking-fee policy is designed to give you peace of mind, making your shopping experience as smooth and hassle-free as possible.

Boutique Name: Taylor Mode
Address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, The Netherlands

E-mail: info@taylor-mode.com
FAQ: Frequently Asked Questions
Tel: +31620208620

Customer service hours:
Monday to Sunday: 9:00 am to 5:00 pm
(GMT+00:00) Greenwich Mean Time (London)

We do our best to reply to your e-mail within 1 day.